Beijing & Shanghai

Frequently Asked Questions

Who are Gray Line?

Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the centre of creating and operating the best traveller experiences in the world’s most sought after sightseeing destinations.

With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents.

Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services.


How do I make a booking?

You can make a booking;

  • Online – by choosing a tour on our website and clicking ‘Book’
  • By phone – +86-010-6528-8871
  • In person – By visiting one of our local tour desks in either Beijing or Shanghai

Beijing Tour Desks:

  • China World Hotel Beijing
  • St Regis Hotel Beijing
  • Hilton Wangfujing 

Making Payment

We accept Visa, Mastercard and Union Pay. 

When booking online payment is due at the time of booking and should be made by credit card.

If booking in person, cash, debit or credit cards are accepted.


Booking Confirmation

If booking online a confirmation email will automatically be sent to you once your booking is confirmed.

If booking by phone you will be given a booking reference number as confirmation of your booking. We can also send you an email with all of your confirmation details should you wish.


Dietary Requirements

We endeavour to cater for specific dietary requirements where food is included as part of the tour. Please advise us of your requirements at the time of booking.


Re-confirming your booking

Please call or email us 24 hours prior to your tour should you wish to re-confirm your booking details and tour collection point.

Feedback/ Contact us

We love to hear and read feedback on every aspect of what we do; from our customer service to how you rate our chosen attractions included in our tours.

We always like to hear how much you enjoyed travelling with us but are also keen to hear if things weren’t quite to your satisfaction and how we can improve.

You can get in touch with us via any of the following methods:


Gray Line Beijing and Gray Line Shanghai

Room 808B, China Life Tower, No. 16 Chao Wai Street, Chaoyang District

Beijing / 100020 / China


+86 65286655